These services may be available on a case by case basis. Below is a list of the available services that may apply to your situation.


Expanding Eligibility and Qualification for Payments:

From 27 April 2020, the Government has put expanded eligibility and qualification criteria in place for six months.
Eligibility for the JobSeeker Payment and Youth Allowance for jobseekers will also be expanded to assist:

  • Sole traders and self-employed people. They will be able to meet mutual obligation requirements by continuing to operate their businesses.
  • People caring for someone infected or in isolation as a result of contact with Coronavirus.

The Government will temporarily waive, for certain payments:

  • The assets test
  • The Ordinary Waiting Period (already waived until 12 June 2020)
  • The Liquid Assets Waiting Period
  • The Seasonal Workers Preclusion Period
  • The Newly Arrived Residents Waiting Period.

Also from 27 April 2020, access to payments will become easier with the temporary removal of the requirement for an Employment Separation Certificate, proof of rental arrangements and verification of relationship status.

What is the JobSeeker Payment?

The JobSeeker Payment is financial help if you’re between the age of 22 and the Aged Pension age and looking for work.

To get JobSeeker Payment you need to meet some rules. These include:

  • You’re between 22 and Age Pension age
  • Your income and assets are under the test limits
  • You meet residence rules.

You also need to meet rules for either of these situations:

  • You meet the Centrelink definition of unemployed and you’re looking for work.

You’re sick or injured and are unable to do your usual work or study for a short time.

The TWU is working hard to fight for workers who have been stood down for an indefinite period of time. We are demanding that these workers be considered eligible for the JobSeeker Payment without losing their accrued leave entitlements in order to ensure life can return to normal as soon as possible once this crisis is over. We will keep you up to date with any movements or changes in regards to this important workers right.

How do I apply for the JobSeeker Payment?

  1. Get Ready to Claim:
    1. The easiest way to claim is online through your MyGov account – if you don’t have a MyGov account, they take about 10 minutes to set up. (https://my.gov.au/EnrolService/register.jsp?login=true&Return=/)
    2. If you can’t apply online, call the JobSeekers line on: 132 850

  2. Get your Documents Ready to Claim:
    1. You’ll need supporting documents to make a claim
      1. The documents you may need include: tax file number, insurance agreements, income and assets (including real estate assets), superannuation, income tax returns, PAYG certificates, payslips, housing, rental property or real estate details, visa information, passport, birth certificate. A full list of what you may need can be found at: https://www.servicesaustralia. gov.au/individuals/topics/supporting-documents-your-centrelink-claim/45521
    2. During the COVID-19 epidemic, you do not have to supply a separation certificate when applying for the JobSeeker Payment.

  3. Make your Claim:
    1. Sign into MyGov and go to Centrelink
    2. Select Payments and Claims from the menu then claims, then make a claim.
    3. Select to get started from the category that best describes your circumstance.
    4. Answer all of the questions. Each screen has information to help you complete the claim. This includes:
      1. How to submit your supporting documents
      2. Other forms you may need to complete
      3. Booking for a phone interview
    5. Submit your claim.

  4. Track your Claim:
    1. After you have submitted your claim online, you’ll get a receipt telling you:
      1. Your claim was submitted
      2. The ID Number of your claim
      3. The date Centrelink estimates your claim will be complete
      4. And a link to tracking its progress – keep this link handy.

Crisis Payment

Changes are also being made to crisis payment to ensure people who are in financial hardship and need to self-isolate receive the support they need.

Coronavirus Supplement

On 22 March 2020, the Government announced it will provide a temporary Coronavirus Supplement of $550 a fortnight to new and existing income support recipients from 27 April 2020 for a period
of six months. People will receive their usual payment plus $550 each fortnight for the six month period.

The Coronavirus Supplement will be provided to people receiving:

  • JobSeeker Payment
  • Sickness Allowance
  • Youth Allowance for jobseekers
  • Parenting Payment Partnered
  • Parenting Payment Single
  • Partner Allowance
  • Sickness Allowance
  • Farm Household Allowance.
    https://www.servicesaustralia.gov.au/individuals/news/more-financial-support-coronavirus-affected- job-seekers


Early Access To Superannuation

The Government is allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21.

Temporary Early Access To Superannuation


While superannuation helps people save for retirement, the Government recognises that for those significantly financially affected by the Coronavirus, accessing some of their superannuation today may outweigh the benefits of maintaining those savings until retirement.
Eligible individuals will be able to apply online through myGov to access up to $10,000 of their superannuation before 1 July 2020. They will also be able to access up to a further $10,000 from 1 July 2020 for approximately three months (exact timing will depend on the passage of the relevant legislation).


To apply for early release you must satisfy any one or more of the following requirements:

  • you are unemployed; or
  • you are eligible to receive a job seeker payment, youth allowance for jobseekers, parenting
  • payment (which includes the single and partnered payments), special benefit or farm household
  • allowance; or
  • on or after 1 January 2020:
    • you were made redundant; or
    • your working hours were reduced by 20 per cent or more; or
    • if you are a sole trader — your business was suspended or there was a reduction in your turnover of 20 per cent or more.

People accessing their superannuation will not need to pay tax on amounts released and the money they withdraw will not affect Centrelink or Veterans’ Affairs payments.

How to apply

If you are eligible for this new ground of early release, you can apply directly to the ATO through the myGov website: www.my.gov.au. You will need to certify that you meet the above eligibility criteria.

After the ATO has processed your application, they will issue you with a determination. The ATO will also provide a copy of this determination to your superannuation fund, which will advise them to release your superannuation payment. Your fund will then make the payment to you, without you needing to apply to them directly. However, to ensure you receive your payment as soon as possible, you should contact your fund to check that they have your correct details, including your current bank account details and proof of identity documents.

Separate arrangements will apply if you are a member of a self-managed superannuation fund (SMSF). Further guidance will be available on the ATO website: www.ato.gov.au.


You will be able to apply for early release of your superannuation from mid-April 2020.

Useful links to resources

Important permit application information for NSW border crossings

The NSW Government and Services NSW have now provided information about entry permits required for those wishing to enter NSW from Victoria. Freight and logistics operators are eligible for permits, being an essential service.

Freight operators are required to complete an online application for a permit to enter NSW.

The application to Apply for a COVID-19 NSW border entry permit can be completed by following this link.

Coronavirus – World Health Organization

Department of Health are managing the COVID-19 outbreak in Australia as a health emergency. They will update their page every day with the current situation, latest case numbers and related information. https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Coronavirus information in Australia. This site is regularly updated to give you the latest Coronavirus news, updates and advice from government agencies across Australia. https://www.australia.gov.au

Victorian Government, Department of Health & Human Services information, updates and advice about the outbreak of the coronavirus disease (COVID-19) from the Victorian Government. https://www.dhhs.vic.gov.au/coronavirus

Tasmanian Government latest information, updates and advice about the outbreak of the coronavirus disease (COVID-19) from the Victorian Government.

SBS Language coronavirus information in several languages.  https://www.sbs.com.au/language/coronavirus

Health advice on the coronavirus disease, including when to see a doctor, symptoms, how to avoid infection, social distancing. https://www.healthdirect.gov.au/coronavirus

Information about Australian Taxation Office measures and tailored support during COVID-19. https://www.ato.gov.au/Individuals/Dealing-with-disasters/In-detail/Specific-disasters/COVID-19/

As part of the Department of Transport, they are working closely with health agencies and transport operators, to actively prepare for potential impacts of coronavirus disease on Victoria’s transport network. https://www.ptv.vic.gov.au/more/coronavirus-covid-19/

Mental health and wellbeing during the Coronavirus COVID-19 outbreak. https://www.lifeline.org.au/get-help/topics/mental-health-and-wellbeing-during-the-coronavirus-covid-19-outbreak

Information on the Australian Government’s Economic Response to the Coronavirus visit. www.treasury.gov.au/coronavirus